Customer Technology World 2020

October 20th, 2020

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 October 20th, 2020 - October 22nd, 2020 

Customer Technology World 2020

Event submitted on Thursday, January 23rd 2020, approved by Content Team

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October 20th, 2020 - October 22nd, 2020
Netherlands » 
Event Website

This event has been tagged as follows:

* Due to COVID, it is most likely that this event will be online - but please make sure! The situation is constantly changing...
This event is part of a series managed by KuppingerCole Analysts AG

 Our Review

This is definitely one of the best Cyber events taking place in the Netherlands in 2020. If you’re living and working in Amsterdam then this event is for you!

- Review written by Henry Dalziel on Thursday, January 23rd 2020.
- If you would like to edit or ammend facts in my review please either send us a message or connect with me via LinkedIn.

Conference Event Summary

The following description was either submitted by the Conference Organizer on Thursday, January 23rd 2020, or created by us.

Participate in this event in order to learn how to create a digital business strategy that focuses on your customers.

An increasingly interconnected world has enabled organizations to do business in a more customer-oriented way: Connecting with customers at a higher frequency and through far more communication channels than ever before has never been so convenient. Find out what is of importance for your customers before they even know it themselves by taking advantage of this profitable development.

To create additional sales opportunities, enterprises want to store, collect, and analyze customer data, improve service processes, increase their brand loyalty. Therefore, organizations need to go beyond traditional IAM and are in seek of solutions that support baseline features for customer behavior analysis, data usage consent management, and CRM integration as well as connected devices and marketing automation systems. Customer relationship management focuses on customer connectivity when accessing all customer-facing systems, from registration throughout the entire relationship.

Understanding your customer’s wishes and requirements and mapping them holistically with service management processes and customer identity and is the key to a successful online business.

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