Customer Technology World 2020
Event submitted on Thursday, January 23rd 2020, approved by Content Team ✓
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This is definitely one of the best Cyber events taking place in the Netherlands in 2020. If you’re living and working in Amsterdam then this event is for you!
Conference Event Summary
The following description was either submitted by the Conference Organizer on Thursday, January 23rd 2020, or created by us.
Participate in this event in order to learn how to create a digital business strategy that focuses on your customers.
An increasingly interconnected world has enabled organizations to do business in a more customer-oriented way: Connecting with customers at a higher frequency and through far more communication channels than ever before has never been so convenient. Find out what is of importance for your customers before they even know it themselves by taking advantage of this profitable development.
To create additional sales opportunities, enterprises want to store, collect, and analyze customer data, improve service processes, increase their brand loyalty. Therefore, organizations need to go beyond traditional IAM and are in seek of solutions that support baseline features for customer behavior analysis, data usage consent management, and CRM integration as well as connected devices and marketing automation systems. Customer relationship management focuses on customer connectivity when accessing all customer-facing systems, from registration throughout the entire relationship.
Understanding your customer’s wishes and requirements and mapping them holistically with service management processes and customer identity and is the key to a successful online business.