Cyberattacks and retaining customer loyalty – the hidden cost no one is talking about
was held on 5th March 2026
About the Security Event
Cyber incidents leave lasting damage well beyond technical recovery, especially when customer trust is lost. This webinar examines how major cyberattacks impact long term customer loyalty and revenue, using real world examples from industries such as hospitality and banking to show the true financial cost organizations often overlook.
The session analyzes how trust erosion affects business performance over time, compares outcomes against industry benchmarks, and explains what cyber risk, insurance, and finance teams can learn from these incidents. Ryan Dodd of Intangic shares insights from recent insurance research and answers key questions on managing cyber risk, helping organizations better understand and prepare for the hidden business consequences of cyberattacks.