When AI Agents Meet Customers: Getting Security Right

AI agents are increasingly being used to handle customer interactions across industries such as insurance, banking, and digital commerce. While these systems can deliver fast, personalized responses based on customer data, their effectiveness depends on secure identity, API, and data management foundations. This webinar explores how organizations can deploy customer facing AI agents while maintaining strong security and governance.

The session examines how to deliver personalized experiences without exposing sensitive data or increasing fraud risk. Speakers will discuss treating APIs as governed, reusable components that support AI driven services, as well as approaches for maintaining regulatory compliance while scaling AI in customer facing applications. Attendees will gain insight into architectural and governance choices that help organizations expand AI capabilities without compromising security or trust.