Webinar Description
Key Takeaways
- Live demonstration of real-time coaching capabilities within KnowBe4’s security awareness training platform
- Focus on AI-driven, contextual interventions that address risky user behaviour at the moment of detection
- Integration with workplace communication tools including Slack, Microsoft Teams and Google Chat
- Intended for IT professionals, CISOs and security managers responsible for human risk management
- Addresses the persistent challenge of translating security knowledge into consistent employee behaviour
Introduction
KnowBe4 is hosting a webinar demonstrating its Real-Time Coaching feature, now integrated into the company’s AI-native Security Awareness Training platform. The session targets IT professionals, CISOs and security managers seeking practical approaches to reducing human-related security incidents. With social engineering attacks growing more sophisticated and employees remaining a primary vector for breaches, the webinar addresses how organisations can move beyond periodic training modules toward continuous, contextual reinforcement of secure behaviours.
About This Event
This thirty-minute virtual session takes a demonstration-led approach, walking attendees through the practical application of real-time coaching tools. Rather than presenting theoretical concepts, the webinar shows how the platform identifies risky user actions and delivers immediate, personalised guidance. The format is designed to appeal to both technical practitioners evaluating implementation details and executive-level attendees assessing strategic fit for their organisations.
Bridging the Gap Between Security Knowledge and Action
Traditional security awareness programmes often suffer from a fundamental timing problem. Employees complete training modules, pass assessments and then return to daily work where the lessons gradually fade. When a phishing email arrives weeks later, the gap between knowing the correct response and actually executing it can prove costly. Real-time coaching attempts to solve this by intervening at the precise moment risky behaviour occurs, reinforcing training when it matters most.
The approach represents a shift in how organisations think about security education. Rather than treating awareness as a compliance checkbox completed quarterly or annually, real-time systems position training as an ongoing conversation between the platform and the user. When an employee clicks a suspicious link or engages in potentially unsafe behaviour, the system delivers immediate, contextual feedback explaining the risk and the preferred alternative.
AI-Driven Personalisation and Automation
The webinar explores how artificial intelligence enables more sophisticated training delivery. KnowBe4’s platform uses AI to personalise coaching based on individual user behaviour patterns, role-specific risks and historical performance. This moves beyond one-size-fits-all training toward interventions tailored to each employee’s demonstrated vulnerabilities.
The session also covers AI Defense Agents, referred to as AIDA, which automate administrative aspects of security awareness programmes. For security teams already stretched thin managing threats, reducing the operational burden of programme administration allows greater focus on strategic priorities. The platform integrates with communication tools employees already use daily, including Slack, Microsoft Teams and Google Chat, meeting users within their existing workflows rather than requiring them to access separate training portals.
The Human Risk Management Challenge
Human error remains one of the most persistent challenges in enterprise security. Technical controls continue advancing, yet attackers increasingly target the human element through phishing, social engineering and business email compromise. Organisations invest substantially in perimeter defences and endpoint protection while the weakest link often sits at the keyboard.
Changing organisational security culture requires more than annual compliance training. It demands consistent reinforcement, measurable behaviour change and tools that make secure choices the path of least resistance. The webinar positions real-time coaching as one component of this broader cultural shift, complementing phishing simulations and traditional awareness content with immediate feedback loops.
Who Should Attend
The session is designed for security professionals responsible for awareness programmes, human risk management or employee training initiatives. CISOs evaluating platform capabilities, security managers seeking to reduce incident rates tied to user behaviour, and IT professionals implementing or administering training tools will find the demonstration relevant. Organisations experiencing high rates of phishing susceptibility or struggling to demonstrate measurable improvement from existing awareness programmes may find particular value in understanding real-time intervention approaches.
Conclusion
As security awareness training matures beyond static modules toward dynamic, AI-powered systems, the ability to deliver contextual coaching at the moment of risk represents a meaningful evolution. This webinar offers security professionals an opportunity to evaluate how real-time intervention tools function in practice and assess their potential role within broader human risk management strategies.