Conference Description
Key Takeaways
- SITS – Service Desk & IT Support Show brings together IT service management professionals, vendors and educational programming
- The event focuses on IT support operations, service desk technologies and service delivery methodologies
- Co-located with The MSP Show Netherlands, providing additional content for managed service providers
- Takes place on 22 September 2026
Introduction
SITS – Service Desk & IT Support Show is an established industry event designed for IT service management professionals navigating the evolving demands of enterprise technology support. The show combines an exhibition floor featuring IT suppliers and tooling vendors with an educational seminar programme, offering attendees opportunities to evaluate solutions while gaining practical insights into current service delivery challenges.
The event arrives at a time when IT support functions face mounting pressure from distributed workforces, increasingly complex technology estates and rising user expectations. Service desks have evolved well beyond their traditional break-fix remit, now serving as critical touchpoints for employee experience and operational continuity.
About This Event
SITS provides a platform where IT teams can explore the latest service desk technologies, automation tools and support methodologies. The exhibition brings together vendors offering solutions across the IT service management spectrum, from ticketing and incident management platforms to knowledge management systems and remote support tools.
The seminar programme forms a central component of the event, with expert-led sessions addressing practical challenges faced by service desk managers and IT support teams. These educational tracks allow attendees to learn from practitioners and industry specialists without additional cost.
The MSP Show Netherlands
Running alongside SITS, The MSP Show Netherlands caters specifically to managed service providers. This co-location creates a broader event footprint, recognising the significant overlap between internal IT support operations and the managed services sector. MSPs attending the combined event can explore solutions relevant to their client delivery models while also accessing content applicable to their own internal operations.
The managed services market continues to expand as organisations of all sizes seek external expertise to supplement or replace in-house IT capabilities. For MSPs, staying current with service delivery tools and methodologies directly impacts their competitive positioning and service quality.
Who Should Attend
SITS is designed for professionals working across IT support and service management functions. Service desk managers, IT support team leaders, IT directors and those responsible for selecting and implementing support technologies will find relevant content throughout the event. The co-located MSP Show extends the audience to include managed service provider owners, technical directors and service delivery managers seeking solutions and insights applicable to their client-facing operations.
The combination of vendor exhibitions and educational programming makes the event suitable both for those actively evaluating new tools and for professionals seeking to benchmark their current practices against industry developments.