Webinar Description
Key Takeaways
- Examines how AI agents deployed by customers, banks and third parties are transforming financial services operations
- Addresses emerging fraud vectors, evolving liability frameworks and customer trust dynamics in agentic banking
- Explores the concept of the “Agentic Bank” and what agent-readiness means for financial institutions
- Relevant for banking executives, risk professionals and technology leaders navigating AI governance challenges
AI Agents Enter the Banking Ecosystem
A forthcoming webinar addresses one of the most significant shifts currently facing the financial services sector: the rapid emergence of AI agents operating across banking ecosystems. Designed for banking professionals grappling with strategic and operational uncertainty, the session examines how autonomous AI systems are reshaping interactions between customers, institutions and third parties. The topic carries particular urgency as banks struggle to determine their next steps amid accelerating technological change and incomplete regulatory guidance.
The panel discussion begins with foundational concepts before progressing to more complex governance considerations. This structure reflects the reality that many institutions are still developing their understanding of agentic AI while simultaneously facing pressure to respond to its implications.
Understanding the Agentic Banking Landscape
The webinar opens by establishing the various categories of AI agents now operating within financial services. These autonomous systems may be deployed by banks themselves to enhance operational efficiency, by customers seeking to manage their financial affairs, or by third parties interacting with banking infrastructure. Each category presents distinct opportunities and risks that institutions must learn to navigate.
Central to the discussion is the concept of the Agentic Bank—a vision of financial institutions architected to interact seamlessly with AI agents acting on behalf of customers. This represents a fundamental shift from traditional banking models, where human customers interact directly with bank services. In an agentic future, banks must be prepared to authenticate, authorise and serve AI intermediaries while maintaining security and regulatory compliance.
Fraud, Liability and Trust in an Agent-Driven Environment
The panel dedicates significant attention to the risk landscape emerging alongside agentic banking. New fraud vectors are appearing as malicious actors exploit the capabilities of AI agents, creating attack surfaces that traditional security frameworks were not designed to address. Banks must develop detection and prevention mechanisms suited to autonomous system interactions rather than human behavioural patterns.
Liability frameworks present another area of active uncertainty. When an AI agent acting on a customer’s behalf initiates a transaction that results in loss, questions of responsibility become considerably more complex than in conventional banking relationships. Regulatory and legal structures are still taking shape, leaving institutions to make strategic decisions without complete clarity on their obligations.
Perhaps most critically, the session explores how customer trust dynamics will evolve. Banks that achieve agent-readiness—the capacity to serve AI agents delegated by customers in a secure, efficient and satisfactory manner—stand to differentiate themselves competitively. Trust, always central to banking relationships, takes on new dimensions when customers entrust autonomous systems to act on their behalf.
Who Should Attend
This webinar is suited to banking executives responsible for technology strategy, risk management professionals assessing emerging threats, and operations leaders considering how agentic AI will affect service delivery. Compliance and legal teams navigating the evolving liability landscape will also find the governance discussion relevant to their planning efforts.