Conference Description
Key Takeaways
- Major UK public sector technology event focused on digital government transformation
- Designed for digital, data and technology leaders from central government, local authorities and NHS organisations
- Core themes include artificial intelligence, cybersecurity, citizen experience and legacy system modernisation
- Features six specialist theatres covering AI, GovTech, digital foundations and data security
- Strategic partnerships with Government Digital Service and Government Commercial Agency
Introduction
DigiGov Expo brings together public sector technology professionals at ExCeL London to address the operational and strategic challenges facing government digital services. The event serves chief digital information officers, data engineers, product managers and senior executives working across central government departments, local authorities and NHS organisations. At a time when public expectations for digital services continue to rise while budgets remain constrained, the event provides a forum for examining practical approaches to modernisation, security and citizen-centred service delivery.
About This Event
Positioned as the UK’s leading public sector technology gathering, DigiGov Expo combines exhibition space with structured conference programming. The format includes specialist theatres, government department showcases and exhibitor demonstrations, creating opportunities for attendees to evaluate solutions alongside peer-led case studies. The Government Digital Service and Government Commercial Agency participate as strategic show partners, reflecting the event’s alignment with central government digital priorities.
Technology suppliers ranging from established enterprise vendors to emerging GovTech providers exhibit alongside public sector organisations sharing implementation experiences. This combination of commercial innovation and practitioner insight distinguishes the event from purely vendor-driven exhibitions.
Digital Transformation and Legacy Modernisation
Public sector organisations continue to grapple with ageing infrastructure that limits their ability to deliver responsive digital services. DigiGov Expo addresses this through dedicated programming on digital foundations, examining how government bodies can migrate from legacy systems while maintaining service continuity. Cloud adoption, data architecture and interoperability between departments feature prominently in discussions.
The challenge extends beyond technical migration. Successful modernisation requires organisational change, procurement reform and workforce development. Sessions draw on real-world implementations to illustrate how departments have navigated these interconnected challenges.
Artificial Intelligence in Government Operations
A dedicated AI theatre reflects the growing importance of machine learning and automation within public services. Government interest in AI spans operational efficiency, fraud detection, service personalisation and policy analysis. However, public sector adoption carries distinct considerations around transparency, accountability and algorithmic fairness that differ from commercial deployments.
The event examines how departments are piloting AI applications while developing appropriate governance frameworks. This includes balancing innovation with the ethical obligations inherent in public service delivery.
Cybersecurity and Data Protection
Government organisations hold sensitive citizen data and operate critical national infrastructure, making them persistent targets for cyber threats. The Cyber/Data/Security theatre addresses defensive strategies, incident response and compliance with evolving regulatory requirements. As public services become increasingly digital, the attack surface expands correspondingly, requiring continuous adaptation of security postures.
Data governance intersects with security concerns, particularly as departments seek to share information across organisational boundaries to improve service delivery. Balancing data utility with protection obligations remains an ongoing challenge.
Citizen Experience and Service Design
Public expectations for government digital services increasingly mirror experiences with commercial platforms. The Citizen Experience theatre explores how departments can design services that meet accessibility requirements while delivering intuitive interactions. This encompasses digital identity, channel strategy and the integration of online and offline service provision.
Improving citizen experience often requires breaking down departmental silos to create joined-up services that reflect how people actually interact with government, rather than mirroring internal organisational structures.
Who Should Attend
DigiGov Expo serves professionals responsible for technology strategy, implementation and operations within public sector organisations. This includes chief digital information officers setting departmental direction, product managers delivering specific services, data engineers building analytical capabilities and digital communications managers engaging with citizens. The event suits those at mid-to-senior levels seeking both strategic perspective and practical implementation guidance.
Industry Partners
The event draws participation from major technology providers including AWS as Diamond Partner, with Adobe and Salesforce sponsoring the Citizen Experience and GovTech theatres respectively. Additional partners include IBM, CGI, HCL, NICE, Celonis, DataSnipper, HGS and Pure Storage, representing capabilities across cloud infrastructure, enterprise applications, process automation and data management.