Webinar Description
Key Takeaways
- Examines consumer scam concerns and security expectations from banks based on new survey data from 15+ markets.
- Addresses the full scam attack chain, from pre-attack through to post-attack stages.
- Explores the rise of scam-as-a-service models and AI-powered attack techniques targeting financial institutions.
- Designed for fraud prevention teams, security professionals, and banking executives responsible for consumer protection.
About the Event
This virtual webinar, hosted by Finextra in association with Outseer, brings together a panel of industry experts to discuss how leading global banks are implementing next-generation consumer scam controls. The session draws on new consumer survey data collected across more than 15 markets to examine what consumers expect from their banks regarding scam protection and which controls are proving most effective.
The panel includes representation from Klarna alongside other industry practitioners, offering perspectives from organisations actively working on scam prevention strategies.
Scam Prevention Across the Attack Chain
The discussion addresses scam prevention as a multi-stage challenge, covering controls and strategies at each point in the attack chain: pre-attack preparation, initial compromise, transaction execution, receipt of funds, and post-attack response. This framework recognises that effective scam prevention requires intervention at multiple points rather than relying on a single defensive layer.
Particular attention is given to the role of behavioural science in scam prevention. The session examines how human vulnerability, rather than purely technical weaknesses, often determines whether scam attempts succeed. Understanding consumer behaviour and psychology is positioned as essential to designing controls that work in practice.
Emerging Threats: AI and Scam-as-a-Service
The webinar addresses how scam tactics are evolving, with specific focus on AI-powered attacks and the emergence of scam-as-a-service models. These developments are lowering the barrier to entry for fraudsters while increasing the sophistication of attacks that banks and their customers face. The panel discusses how financial institutions can adapt their defences to address these changing threat dynamics.
Who Should Attend
The webinar is designed for senior professionals working in retail and wholesale banking, particularly those with responsibilities in fraud prevention, security, compliance, and product management. Heads of fraud, security analysts, compliance officers, and technology vendors serving the financial services sector will find the research insights and strategic discussion relevant to their work. Analysts, consultants, and regulators focused on financial crime prevention are also part of the intended audience.