Conference Description
Key Takeaways
- UCX London focuses on unified communications and collaboration technologies, including UCaaS and CCaaS platforms
- The event takes place on 14 to 15 October 2026 at ExCeL London
- Target audience includes IT leaders, CIOs, CTOs, and professionals responsible for workplace communication tool selection
- Key themes cover automation, data-driven experience enhancement, and customer experience optimisation
About the Event
UCX London is positioned as the UK’s primary event for unified communications and collaboration technologies. The two-day event, scheduled for 14 to 15 October 2026, takes place at ExCeL London and is organised by Clarion Events. The event runs alongside Digital Transformation EXPO, providing attendees with exposure to a broader technology ecosystem.
The format includes networking opportunities, live demonstrations, and hands-on experiences with communication and collaboration solutions. UCX London serves professionals who influence or make decisions about workplace communication tools, offering a venue to evaluate vendors and technologies relevant to their organisations.
UCaaS and CCaaS Focus
A central theme of UCX London is the optimisation of Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) deployments. These cloud-based platforms have become foundational to modern workplace communication, replacing traditional on-premises telephony and contact centre infrastructure.
The event addresses practical challenges organisations face when managing these technology stacks, including integration complexity, vendor selection, and aligning communication tools with broader digital transformation initiatives. Attendees can explore how data from these platforms can be leveraged to enhance both employee and customer experiences.
Automation and Workplace Optimisation
UCX London covers automation technologies as they apply to workplace communication and customer engagement. This includes examining how organisations can streamline workflows, reduce manual processes, and improve response times across communication channels.
The event explores the relationship between automation capabilities and measurable business outcomes, particularly in contact centre environments where efficiency gains directly impact customer satisfaction and operational costs.
Who Should Attend
UCX London is designed for decision-makers and influencers responsible for communication and collaboration technology within their organisations. The primary audience includes:
- CIOs, CTOs, and IT directors evaluating unified communications platforms
- Heads of digital transformation leading workplace modernisation projects
- Customer experience managers seeking to improve contact centre operations
- Operations and IT professionals implementing collaboration tools
The event suits organisations across industries that are modernising their communication infrastructure or seeking to consolidate disparate collaboration tools into unified platforms.