Webinar Description
Key Takeaways
- Examines the operational and financial impact of automated voice threats on contact centers and enterprise voice networks.
- Addresses robocalls and social engineering attacks targeting voice infrastructure where caller identity is inferred rather than verified.
- Provides methods for quantifying productivity losses and calculating the cost of voice threat exposure.
- Designed for contact center leaders, telecom engineers, and security teams responsible for voice network protection.
About the Webinar
This 30-minute webinar from RedShift Networks addresses the growing challenge of automated voice threats targeting organizational voice networks. The session focuses on robocalls and social engineering attacks that exploit a fundamental weakness in voice communications: caller identity is typically inferred rather than verified, creating security gaps that attackers actively exploit.
Voice Network Vulnerabilities
The webinar explores why voice networks remain a persistent blind spot in enterprise security stacks. Unlike other communication channels where identity verification is standard, voice systems often lack robust authentication mechanisms. This makes contact centers particularly vulnerable to social engineering campaigns and high-volume robocall attacks that drain agent productivity and create fraud exposure.
Quantifying the Business Impact
A core focus of the session is helping attendees calculate the true cost of voice threat exposure. The webinar covers methods for measuring productivity losses from unwanted calls and presents strategies for reclaiming lost labor capacity without expanding headcount. RedShift Networks will reference its Global Threat Intelligence and Communications Threat Management technologies as part of the discussion.
Who Should Attend
The webinar is intended for contact center and customer experience leaders, telecom and unified communications engineers, fraud prevention teams, and IT managers responsible for voice infrastructure or carrier billing. Organizations with significant voice network exposure, including call centers and telecom providers, will find the content most relevant.