Webinar Description
Key Takeaways
- Monthly live demonstration series focused on AI-powered customer and agent experience orchestration for contact centers
- October session specifically addresses financial services modernization, compliance and security requirements
- Covers integration with multiple AI models including Meta’s Llama, Mistral and Google’s Gemma
- Designed for contact center leaders, enterprise architects, IT professionals and compliance officers at financial institutions
- Demonstrates workflow automation, omnichannel transitions and real-time CRM integration
About the Event
The Avaya Infinity Webinar Series is a recurring virtual event featuring live demonstrations of the Avaya Infinity platform. Each session showcases practical implementations of AI-powered orchestration for customer and agent experiences, with interactive Q&A sessions led by Avaya technical experts. The October session focuses specifically on financial institutions seeking to modernize customer experience operations while preserving existing voice infrastructure.
Technical Capabilities Demonstrated
The webinar covers intelligent workflow design and deployment, demonstrating how the platform handles seamless channel transitions between chat, voice and other communication methods. Attendees see how Avaya Infinity personalizes self-service interactions, automates secure authentication processes and provides agents with full customer context when continuing interactions. The platform integrates with multiple AI models, including Meta’s Llama, Mistral and Google’s Gemma, alongside real-time CRM connectivity and analytics for monitoring agent and channel performance.
Financial Services Focus
The October session addresses challenges specific to banks, credit unions and other financial institutions. Content covers maintaining regulatory compliance while modernizing customer engagement, securing customer data handling and reducing fragmented interactions across channels. The session demonstrates approaches to contact center modernization that work alongside existing Avaya CC Elite deployments without requiring complete infrastructure replacement.
Who Should Attend
This webinar targets contact center leaders, enterprise solutions architects, product leaders and operations managers at financial institutions. IT professionals, CX specialists and compliance officers responsible for customer service technology decisions will find relevant technical and strategic content. Organizations currently using or evaluating Avaya CC Elite are a primary audience.