Webinar Description
Key Takeaways
- Webinar presenting independent Omdia research on how high-performing MSPs and IT teams scale operations without adding headcount
- Addresses hidden costs of disconnected IT tool stacks and strategies for improving technician productivity
- Features insights from Omdia Analyst Robin Ody and Kaseya’s Johnny Ghibril (GM, Endpoint Solutions)
- Designed for MSP owners, IT department leaders and operations decision-makers facing budget constraints or growth targets
About the Event
Scale Without Hiring: 5 Questions Answered by Omdia is a virtual webinar examining how Managed Service Providers and internal IT departments can increase operational efficiency without expanding their workforce. The session draws on new independent research from Omdia to explore how top-performing organizations manage more endpoints and service tickets while reducing operating costs.
Robin Ody, Omdia Analyst, and Johnny Ghibril, General Manager of Endpoint Solutions at Kaseya, present findings on the operational practices that distinguish high performers and discuss approaches for redirecting savings toward strategic priorities.
Operational Challenges and Tool Fragmentation
A central theme of the webinar is the inefficiency created by disconnected IT tool stacks. Organizations relying on multiple unintegrated platforms often face hidden costs that limit their ability to scale. The session examines how unified workflows and automation can address these inefficiencies, enabling teams to handle growing workloads without proportional increases in staffing.
Who Should Attend
This webinar is relevant for MSP owners, managers and technical leads, as well as IT department heads and technicians responsible for service delivery. Decision-makers evaluating how to optimize IT operations, particularly those balancing growth objectives against budget limitations, will find the research and strategies applicable to their planning.