Conference Description
Key Takeaways
- Europe’s leading service management conference, organised by itSMF UK, featuring over 50 presentations across four tracks
- Covers ITSM best practices, digital transformation, operational excellence and ITIL framework implementation
- Designed for IT managers, service desk leads, CIOs, CTOs, process owners and consultants across finance, healthcare, education, government and technology sectors
- Includes the Professional Service Management Awards and opportunities to earn CPD points
About the Event
ITSM26 takes place on 9 and 10 November 2026 at Stadium MK, Milton Keynes. Organised by itSMF UK, the two-day conference brings together service management practitioners for presentations, discussions and networking. The four-track programme allows attendees to build a tailored schedule from more than 50 sessions delivered by speakers from a diverse range of organisations.
Key Topics
Sessions address both practical and strategic aspects of IT service management. Topics include aligning IT with business goals, adopting ITIL and related frameworks, managing digital transformation initiatives and improving operational efficiency. Case studies draw on experience from finance, healthcare, education, government and technology organisations.
Professional Development and Awards
Attendees can earn CPD points through conference participation. The event also hosts the Professional Service Management Awards, recognising achievements within the ITSM community. An awards dinner forms part of the programme.
Who Should Attend
ITSM26 is aimed at professionals responsible for delivering or managing IT services. This includes IT managers, service desk leads, CIOs, CTOs, IT directors, process owners and consultants. The conference serves both operational staff seeking practical solutions and senior executives focused on strategic service improvement.
Sponsors and Exhibitors
Sponsors and exhibitors include BigPanda, Freshworks, HelixOps, KTSL, OneIO, Barclay Rae, Divcom and Global Knowledge. ITIL is represented as a key framework throughout the event.