Webinar Description
Key Takeaways
- Examines security vulnerabilities created when AI phone agents receive malicious calls, robocalls and scam attempts
- Addresses financial impacts of unwanted voice traffic, including billable minutes and capacity overages
- Introduces Pre-Ring Voice Security as a defensive layer for enterprise telephony
- Relevant for IT leaders, CISOs and contact center managers in healthcare, financial services, higher education and public sector organisations
AI Phone Agents as an Attack Surface
Enterprises increasingly deploy AI-driven virtual receptionists and contact center agents to handle incoming calls. Unlike human operators, these systems process every call they receive, including robocalls, scam attempts and malicious probes. This creates a new attack surface where threat actors can target AI agents to extract sensitive information or disrupt operations.
This 50-minute webinar, hosted by Mutare, explores how unwanted voice traffic threatens both security posture and operational budgets. The session covers AI-generated voice attacks alongside traditional robocall threats.
Financial and Operational Risks
Beyond security concerns, unwanted calls reaching AI phone agents carry direct costs. Organisations face charges for billable minutes consumed by fraudulent or nuisance calls, capacity overages during high-volume attack periods, and degraded customer experience when legitimate callers encounter delays. These factors erode the return on investment from AI telephony deployments.
Pre-Ring Voice Security
The webinar presents Pre-Ring Voice Security as a proactive defence strategy. This approach filters unwanted calls before they reach AI agents, forming part of a multi-layered security architecture for enterprise telephony. Mutare’s Voice Traffic Filter technology is discussed as one implementation of this defensive layer.
Who Should Attend
This session is designed for CIOs, CISOs, IT directors, contact center managers and telecom infrastructure managers. It is particularly relevant for organisations in healthcare, financial services, higher education, legal, public sector, retail, utilities and technology that have deployed or are evaluating AI-driven phone agents.